Q: Are you the manufacturer of these products?
A: Yes, we have a factory in China, we send 5-8 containers of products to our warehouses in the US, Europe
and UK every month.
Q: Does your product have any patents or copyrights?
A: We are the patent owner of AOVOPRO, if you place an order with us, we can authorize you.
Q: Can I use your product photos directly?
A: If you are making your own website, you can use all our images, if you are selling on eBay or Amazon, you
can use our white background images.
Q: How many quantities are available?
A: We send a lot of scooters and other products to our warehouses in the US, Europe and UK every month, so
our warehouses abroad are well stocked.
Q: Countries/regions where you do not ship?
A: We ship to UK, US and 25 EU countries (Germany, Spain, Portugal, France, Belgium, Netherlands, Luxembourg
, Austria, Czech Republic, Denmark, Slovenia, Italy, Poland, Slovakia,
Hungary, Sweden, Estonia, Finland, Latvia, Lithuania, Ireland, Romania, United Kingdom, Bulgaria, Greece)
Q: How long does it take to ship after payment? (processing time) How long will it take for me to receive the goods?
A: We will ship the goods within 48 hours after receiving your order, and upload the tracking number within 24 hours.
The shipping time is generally 3-7 days.
Q: Can I resell this product without any copyright?
A: We are the patent owner of iscooter, if you place an order with us, we can authorize you. And we support
This scooter comes with 12 month manufacturer warranty for the body and frame to give you extra peace of
mind. Please keep the receipt of purchase to validate your claim. All returned products must be in good physical
condition as broken or physically damaged parts will not be covered under warranty. All original accessories and
packaging must be included with the return or the seller retains the rights to refuse such returns. After 30 days
of purchase, any faulty parts will be replaced free of cost (besides the controller and battery) but buyer will have
to pay the delivery fee and all claims to go directly to manufacturer as seller will no longer be liable. Note: The
warranty only covers mechanical malfunctions of parts so if a part becomes faulty without any damage or misuse
its covered by the warranty. Any damage caused by the user is not covered.
If you receive your item and it is faulty or damaged, then you can return it to us for repair, replacement or refund,
so long as it is within 3 days. The buyer will have to send the item back to the maintenance point,the scooters
will be assessed and appropriate action will be taken. Faulty items are very rare, however, if you do get an issue,
we will help resolve it for you.
For faults after 30 days, please inform us of your issue and also attach images or a short video that demonstrates
the problem. We will then liaise with the manufacturer and place you in touch with them in order to resolve your
issue. The manufacturer provides a 12-month warranty.
If you choose to return your item, it is your responsibility to ensure that the item is returned to us in a safe and
secure manner. We cannot be held responsible for any damage caused during posting. Therefore, the goods
must be returned in an “as new” condition with all components included in their original box and packaging.
Items returned without original packaging may be damaged in transit – the purchaser accepts all liability for
any damage and loss of value incurred.
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
As of now, we’re delivering to the United States only.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
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